Terms and Conditions

Welcome to HexGrid Cloud, a managed artificial intelligence application and inference platform operated by HEXGRID CLOUD ("HexGrid Cloud", "we", "us", or "our").

These Terms and Conditions ("Terms") govern access to and use of hexgrid.cloud, private managed ComfyUI workspaces, AI model inference APIs, model and custom-node installation tools, usage credits, and related features (collectively, the "Services").

By registering for an account, purchasing or redeeming credits, deploying a workspace, using an API, installing models or custom nodes, or otherwise using the Services, you ("Customer", "User", or "you") agree to these Terms.

If you act on behalf of an organization, you represent that you have authority to bind it to these Terms. If you do not agree, you must not use the Services.

These Terms should be read with our Privacy Policy and any applicable order form, published pricing terms, or service-specific agreement.

Nothing in these Terms excludes rights or liabilities that cannot lawfully be excluded.

2.1 Managed AI Services

HexGrid Cloud offers managed software applications and AI inference services, rather than the standalone sale or rental of general-purpose GPU servers. Features may include private ComfyUI workspaces, AI image and video workflows, managed model APIs, workflow automation, model downloads, custom-node installation, and associated workspace storage.

A workspace may be backed by GPU capacity allocated to that workspace; however, the Customer purchases access to managed services rather than ownership or administrative control of any physical GPU, virtual machine, or server.

2.2 No Raw GPU Hosting or Server Access

Unless a separate written agreement explicitly states otherwise, the Services do not include raw GPU rental, shell or SSH access, root privileges, or customer administration of the underlying operating system and infrastructure. HexGrid Cloud retains control of provisioning, networking, isolation, security controls, and underlying server administration.

2.3 Customer-Selected Models and Nodes

Within supported features, Customers may choose and install third-party models, checkpoints, LoRAs, workflows, and ComfyUI custom nodes. Allowing installation does not guarantee compatibility, safety, lawfulness, continued availability, or permission to bypass security and acceptable-use restrictions.

2.4 Third-Party Ownership and Licensing

Unless expressly stated otherwise, HexGrid Cloud does not own or license third-party models selected by Customers. Fees paid for the Services do not grant rights to models, datasets, or software supplied by third parties.

2.5 Service Availability and Features

Service features, resource allocations, limits, supported models, pricing, and geographic availability may vary by plan and may change prospectively in accordance with these Terms.

3.1 Independent Third-Party Software

HexGrid Cloud may facilitate the installation or execution of AI models and software developed by independent third parties.

These resources may include model weights, checkpoints, LoRAs, embeddings, inference frameworks, custom nodes, datasets, and related components.

Models and software may originate from:

• Hugging Face.
• Civitai.
• GitHub.
• Official model developer repositories.
• Other authorized public or private repositories.

3.2 Model Licensing

Third-party models remain subject to the intellectual property rights, licenses, access restrictions, and usage conditions established by their respective owners and licensors.

A model being publicly accessible, downloadable, described as open-source, or distributed as open weights does not necessarily mean that unrestricted use is permitted.

Certain models may prohibit commercial use, require attribution, restrict redistribution, impose geographic limitations, or prohibit particular applications.

3.3 Customer Licensing Responsibility

The Customer is responsible for obtaining and maintaining all permissions necessary to download, install, execute, modify, distribute, or otherwise use selected models.

The Customer agrees to:

• Review the applicable model license before deployment.
• Comply with all applicable licensing restrictions.
• Obtain commercial licenses where required.
• Observe attribution and redistribution requirements.
• Respect intellectual property and other third-party rights.
• Avoid circumventing access controls or licensing restrictions.
• Comply with applicable export-control and geographic restrictions.

3.4 No Independent License Verification

HexGrid Cloud does not undertake to independently examine or certify the legal status, ownership, provenance, licensing conditions, or permitted commercial uses of every third-party model.

Availability through the HexGrid Cloud catalogue, successful installation, or successful execution does not constitute independent legal approval.

HexGrid Cloud remains responsible for its own conduct and any obligations imposed by applicable law concerning software or model files that it independently distributes or controls.

4.1 Customer-Provided Credentials

Certain AI models and software resources require authentication before downloading.

HexGrid Cloud may allow Customers to provide authentication credentials, including:

• Hugging Face access tokens.
• Civitai API tokens.
• Other supported repository credentials.

These credentials are used to facilitate Customer-requested authentication, downloads, and related deployment operations.

4.2 Authorization to Use Credentials

By submitting an authentication token, the Customer represents and warrants that:

• The Customer owns the associated account or has authorization from its rightful owner.
• The token was obtained through lawful means.
• The Customer is authorized to access the requested resources.
• The intended use complies with applicable repository terms.
• The Customer will not use credentials belonging to an unauthorized third party.

The Customer authorizes HexGrid Cloud to use submitted credentials as reasonably necessary to perform the requested authentication, download, and installation operations.

This authorization is limited to the provision of the requested Services and related operational functions.

4.3 Token Access Is Not Model Licensing

HexGrid Cloud may rely on authentication responses returned by third-party repositories to determine whether a technical download request is permitted.

Successful authentication or downloading does not establish that the Customer has unrestricted rights to use, commercialize, modify, or redistribute a model.

Repository access permissions and intellectual property licensing rights are separate matters.

The Customer remains responsible for ensuring that the intended model usage complies with all applicable licensing conditions.

4.4 Token Security

Customers are responsible for protecting their third-party repository accounts and credentials.

Customers should use narrowly scoped tokens where supported and promptly revoke compromised credentials.

HexGrid Cloud will handle authentication credentials in accordance with its applicable security practices, Privacy Policy, and legal obligations.

Where necessary to perform a requested download, credentials or authentication information may be transmitted to the relevant repository.

4.5 Credential Expiration and Download Failures

A deployment may fail or become unavailable if:

• A token expires or is revoked.
• The repository denies access.
• The model is removed or restricted.
• Required permissions are withdrawn.
• Repository authentication requirements change.
• Third-party services become unavailable.

HexGrid Cloud does not guarantee continued access to independently operated third-party repositories.

Applicable charges for a managed workspace may continue while it remains in a disclosed billable state, subject to Section 7 and applicable law.

5.1 Managed Deployment Functions

HexGrid Cloud may prepare managed ComfyUI workspaces, configure supported dependencies, retrieve Customer-selected models, install custom nodes, apply workflow templates, and provide hosted inference APIs.

5.2 Deployment at Customer Direction

When a Customer selects a model, workflow, dependency, or custom node, the Customer instructs HexGrid Cloud to perform the associated supported operations within the managed workspace. Customers remain responsible for the legality and licensing of those choices and the content they generate or process.

5.3 No Licensing Certification

Automated installation, a successful download, or a listing in the platform does not constitute independent licensing, certification, endorsement, or approval of a model or its intended use.

5.4 Compatibility and Performance

We do not guarantee that every third-party model, custom node, plugin, dependency, or workflow will run correctly. Failures may occur because of third-party defects, model size, software conflicts, security restrictions, repository outages, or workspace resource limits.

5.5 Prohibited Workflows Remain Prohibited

Customers may not install or execute models, nodes, or workflows for the purpose of generating, importing, processing, storing, or sharing prohibited NSFW content or supporting illegal activity as described in Section 11.

6.1 Customer Content

"Customer Content" includes prompts, inputs, uploaded files, datasets, images, videos, audio, text, model assets, custom workflows, and AI-generated outputs submitted, generated, processed, or stored through the Services.

6.2 Ownership

HexGrid Cloud does not claim ownership of Customer Content solely because it is processed through the Services. As between HexGrid Cloud and the Customer, Customers retain whatever rights they lawfully hold. Ownership and copyright protection of AI-generated outputs depend on applicable law, model licenses, and the circumstances of creation.

6.3 Customer Responsibility

Customers are responsible for the content they upload, direct the Services to produce, process, store, publish, or share, and for acquiring any necessary permissions and licenses. They must respect intellectual-property, privacy, publicity, and other third-party rights and obtain required consent to use another person's likeness, voice, or personal information.

6.4 No NSFW Content

HexGrid Cloud does not permit NSFW (Not Safe For Work) or sexually explicit content. Customers must not use the Services to generate, upload, transform, process, store, distribute, or facilitate such material, including pornography, sexual acts, sexualized nudity, erotic or fetish material, or sexually suggestive images or videos, whether real, synthetic, animated, or altered. The prohibition applies even where such material may otherwise be lawful.

Content involving sexual exploitation of minors, non-consensual intimate imagery, or sexualized depictions of minors is strictly prohibited and may also be unlawful. The broader prohibitions in Section 11 apply to all Customer Content and conduct.

6.5 No Output Guarantees

We do not guarantee that generated outputs are accurate, original, copyrightable, fit for a purpose, legally compliant, or free from third-party rights. Customers must evaluate outputs before relying on or distributing them.

7.1 Applicable Pricing

HexGrid Cloud may charge for managed ComfyUI workspace availability, reserved workspace compute time, API requests, model inference usage, storage, subscriptions, or other clearly disclosed service units. The applicable rates, metering units, minimum charges, and billing increments are displayed in the pricing interface, at checkout, or in an applicable order form.

7.2 Managed Workspace Billing

When time-based workspace billing applies, charges may accrue while a private managed ComfyUI workspace remains in a billable active or reserved state, even if no generation is running. Simply closing a browser tab does not necessarily stop billable usage. Customers must use the platform's stop or termination controls and verify that the workspace has entered a non-billable state.

7.3 Model API Billing

Model API usage may be measured per request, generation, output, token, processing time, or another rate unit shown before use. Retries, failed requests, minimum usage increments, and any charges associated with them will be handled according to disclosed pricing and applicable law.

7.4 Prepaid HexGrid Credits

Where offered, Customers may purchase prepaid service credits ("Purchased Credits") or receive promotional credits ("Promotional Credits"), together referred to as "HexGrid Credits". Credits represent a limited contractual right to receive eligible HexGrid Cloud Services subject to the applicable balance, pricing, and these Terms; they do not represent cash, a deposit account, electronic money, cryptocurrency, or ownership of funds held by HexGrid Cloud.

HexGrid Credits may be used only on the HexGrid.cloud platform, solely to pay for eligible Services supplied by HexGrid Cloud, including managed ComfyUI workspace usage and model inference APIs. They may not be used to buy goods or services outside HexGrid Cloud, pay third-party merchants, transfer value to another person or account, make payments between Customers, or fund any external wallet or financial instrument.

7.5 Non-Transferability and No Cash Withdrawal

Credits cannot be sold, transferred, gifted, exchanged, redeemed for cash, withdrawn to a bank account, or converted to other payment instruments, except where required by applicable law or expressly approved in writing by HexGrid Cloud. Credits do not accrue interest. Customers must not attempt to trade Credits or use them for money transmission, remittances, or other financial activity.

7.6 Credit Deductions and Balances

Eligible charges will be deducted from the Customer's available HexGrid Credit balance in accordance with the applicable pricing and usage records. Promotional Credits may be used before or after Purchased Credits as disclosed in the account or at issuance. A Customer may be required to add Credits or provide an approved payment method before further paid usage once the available balance is insufficient.

Credits may not be used to circumvent payment, sanctions, identity verification, chargeback, or fraud controls. If a payment is reversed, refunded, disputed, or found fraudulent, we may adjust the associated Credit balance and suspend additional use while the issue is investigated, subject to applicable law.

7.7 Expiry, Changes, and Account Closure

Any expiry date or other material conditions for Purchased Credits must be disclosed at purchase and comply with applicable law. Promotional Credits may have separate clearly disclosed expiry dates and usage restrictions. We will not retroactively reduce a valid purchased balance solely because service pricing changes; future usage will be charged at the prospectively applicable published rate.

On account closure or termination, unused Purchased Credits will be addressed under Section 8 and applicable consumer or payment laws. Promotional Credits generally have no cash value and may be forfeited on expiry or termination, to the extent permitted by law.

7.8 Payment Providers, Taxes, and Records

Payments may be processed or sold through a third-party payment provider or Merchant of Record identified at checkout. Such provider's applicable payment terms may apply. The identity of the seller, taxes, currency conversion, invoices, and refunds will be disclosed as required by law. Customers should retain invoices and usage records and promptly report billing discrepancies.

8.1 Consumed Service Usage

Fees for managed workspace time, completed API requests, or other Services already provided are generally non-refundable, except where required by applicable law, our published refund policy, or an applicable written agreement.

8.2 Unused Purchased Credits

Unused Purchased Credits are not ordinarily redeemable for cash and are not transferable. Refund requests for unused Purchased Credits will be assessed in accordance with the refund conditions disclosed at purchase, the applicable payment provider or Merchant of Record terms, and mandatory consumer protection law. Where a refund is owed or approved, it will ordinarily be returned to the original payment method rather than paid out as a Credit withdrawal.

8.3 Promotional and Compensatory Credits

Promotional Credits and goodwill or outage-related credits generally have no cash value and may be subject to clearly disclosed expiration and eligibility terms. They cannot be withdrawn, transferred, or redeemed outside HexGrid Cloud, except where required by law.

8.4 Failed Workflows and Platform Errors

A failed installation or generation does not automatically entitle the Customer to a refund where billable resources or Services were provided, but this does not exclude remedies for incorrect charges, non-delivery of contracted Services, provider-side errors, or statutory consumer rights. We may issue corrections, refunds, or service credits where appropriate.

8.5 Billing Disputes and Chargebacks

Please report billing concerns to contact@hexgrid.cloud with relevant transaction and usage information. We will reasonably investigate disputes. Customers should not use chargebacks fraudulently or purchase Credits through unauthorized payment methods.

8.6 Account Restrictions

If an account is suspended or terminated for suspected prohibited NSFW content, illegal activity, or other serious breaches, we may restrict Credit spending while investigating. Any handling of unused Purchased Credits will comply with contractual terms, required refunds, payment provider rules, and applicable law; suspension does not automatically eliminate non-waivable refund rights.

Customers are responsible for keeping passwords, API keys, access tokens, and other credentials confidential; providing accurate account and billing information; controlling access by authorized users; and promptly reporting suspected compromise.

Customers do not receive administrative control over HexGrid Cloud's underlying GPU hosts, servers, or operating systems as part of the standard Services. Workspaces may nevertheless execute Customer-selected ComfyUI custom nodes and other supported code, which can expose Customer data or credentials if sourced from untrusted software.

Customers must not attempt to obtain unauthorized SSH/root access, bypass workspace isolation, access another Customer's data, interfere with the platform, or defeat security controls. HexGrid Cloud maintains responsibility for security safeguards relating to systems it controls to the extent required by law.

10.1 Customization

HexGrid Cloud may allow Customers to install their own ComfyUI custom nodes, models, LoRAs, checkpoints, Python packages, extensions, and workflow dependencies inside managed workspaces. This application-level customization does not provide administrative control over the underlying infrastructure.

10.2 Customer Responsibilities

Customers must obtain applicable software and model licenses, verify the trustworthiness of third-party code, and avoid introducing malware or unauthorized data collection. Customer-installed components may be unstable, incompatible, insecure, or malicious; we do not certify each independent component.

10.3 Prohibited Software and Circumvention

Customers may not install or operate nodes, models, scripts, or workflows designed to generate NSFW content, facilitate illegal acts, compromise security, perform unauthorized cryptocurrency mining, harvest credentials, bypass controls, or misuse the Services in any way prohibited by Section 11.

10.4 Platform Controls

We may block, remove, isolate, or disable a model, custom node, workflow, or workspace where reasonably necessary for security, legal compliance, safety, or enforcement of these Terms. We do not promise to review or detect every third-party component, upload, prompt, or output.

11.1 General Prohibition

Customers must not use HexGrid Cloud to create, upload, generate, transform, process, host, store, share, distribute, promote, facilitate, or attempt any NSFW content or unlawful activity. These restrictions apply to managed ComfyUI workspaces, custom nodes and models, APIs, prompts, inputs, outputs, stored files, automation, and all other Services, including private workspaces.

11.2 NSFW and Sexual Content Is Prohibited

"NSFW Content" includes pornographic or erotic material; depictions of sexual acts; explicit or sexually suggestive images, video, audio, or text; sexualized nudity; fetish content; and other content reasonably classified as not safe for work because of sexual material. It is prohibited regardless of whether content is AI-generated, real, fictional, animated, consented to, or lawful in a particular jurisdiction.

Child sexual abuse material, sexualized depictions of minors, non-consensual intimate imagery, sexual exploitation, and intimate deepfakes are strictly prohibited. Customers must not use models, custom nodes, masking, editing, or other technical methods to circumvent these restrictions.

11.3 Illegal and Abusive Activities

The Services must not be used directly or indirectly to engage in, prepare, promote, enable, facilitate, conceal, or support any unlawful conduct, including:

• Fraud, scams, phishing, identity theft, financial crime, money laundering, or deceptive impersonation.
• Unauthorized hacking, malware distribution, ransomware, credential theft, denial-of-service attacks, or unauthorized access to systems or data.
• Child exploitation, trafficking, sexual exploitation, threats, stalking, harassment, extortion, or non-consensual intimate imagery.
• Illegal goods or services, unlawful drug or weapons transactions, or other criminal enterprises.
• Copyright or trademark infringement, unlawful scraping, piracy, or circumvention of licensing and access protections.
• Privacy violations, unauthorized collection or publication of personal information, or misappropriation of a person's likeness or voice.
• Activities that violate sanctions, export controls, applicable AI and content laws, or valid legal orders.
• Using the platform to conceal, coordinate, or provide technical support for an illegal operation, even where the immediate output is not itself unlawful.

11.4 No Evasion or Abuse of Platform Controls

Customers must not evade content restrictions by using custom nodes, external models, obfuscated prompts, automation, alternate accounts, or modifications to supported workflows; compromise workspace isolation; interfere with other users; or attempt to access the underlying servers without authorization.

11.5 Reporting, Investigation, and Enforcement

Suspected prohibited content or activity may be reported to contact@hexgrid.cloud. Where reasonably necessary and legally permitted, HexGrid Cloud may investigate credible reports, restrict or remove prohibited materials, disable workflows, suspend or terminate accounts, preserve relevant records, or cooperate with lawful requests from authorities or payment partners.

We may take immediate action for serious safety, security, or legal risks. Our ability to detect misuse is not guaranteed, and the existence of private workspaces does not exempt Customers from these Terms. Any monitoring and processing will be governed by applicable law and our Privacy Policy.

12.1 HexGrid Cloud Intellectual Property

HexGrid Cloud retains all rights, title, and interest in its proprietary platform, website, branding, interfaces, documentation, deployment systems, and related intellectual property.

Customers receive a limited, non-exclusive, non-transferable right to access and use the Services in accordance with these Terms.

12.2 Third-Party Intellectual Property

Third-party models, frameworks, libraries, workflows, and related materials remain the property of their respective rights holders.

Their use is governed by their applicable licenses.

12.3 No Implied Endorsement

References to third-party model names, repositories, trademarks, and products are used for identification and compatibility purposes.

Such references do not necessarily imply sponsorship, endorsement, affiliation, or partnership.

12.4 Customer Content

Customers retain whatever intellectual property rights they lawfully hold in Customer Content.

Customers authorize HexGrid Cloud to handle Customer Content solely as reasonably necessary to provide the Services, maintain security, deliver requested support, comply with law, and perform activities permitted under these Terms and the Privacy Policy.

HexGrid Cloud respects legitimate intellectual property rights.

Rights holders who believe material accessible through the Services infringes their rights may submit a complaint to:

contact@hexgrid.cloud

Complaints should include:

• Identification of the rights holder.
• Identification of the allegedly infringed work.
• Identification of the relevant material or deployment.
• Sufficient information to locate the material.
• A description of the alleged infringement.
• Contact information for follow-up.
• Any legally required declarations.

HexGrid Cloud may investigate complaints and take appropriate action, including requesting information, restricting access, suspending deployments, or removing material where required or justified.

Where appropriate and legally permitted, affected Customers may be notified and given an opportunity to respond.

HexGrid Cloud reserves the right to terminate accounts associated with repeated or serious infringement in accordance with applicable law.

To the fullest extent permitted by applicable law, the Customer agrees to defend, indemnify, and hold harmless HexGrid Cloud, its operating entity, affiliates, directors, officers, employees, contractors, agents, and infrastructure partners from qualifying third-party claims arising from the Customer's unlawful conduct, contractual breaches, or misuse of the Services.

Such claims may include those arising from:

• Unauthorized downloading or use of third-party AI models.
• Violations of model licenses or repository terms.
• Intellectual property infringement attributable to Customer-controlled activities.
• Unauthorized use of Hugging Face, Civitai, or other authentication credentials.
• Unlawful generation, publication, or distribution of Customer Content.
• Violations of applicable laws.
• Material breaches of these Terms.
• Unlawful use of Customer-installed software or workflows.
• Violations of privacy, publicity, or other third-party rights.

Covered losses may include reasonable legal expenses, judgments, and settlements arising from qualifying claims.

This indemnification applies only to the extent a claim is attributable to the Customer's conduct or obligations.

It does not require the Customer to indemnify HexGrid Cloud for HexGrid Cloud's own fraud, unlawful conduct, or liability that cannot legally be transferred.

HexGrid Cloud will provide reasonably prompt notice of qualifying claims and reasonable cooperation in their defense, subject to law.

The Customer must not enter into a settlement imposing obligations or admissions on HexGrid Cloud without prior written consent, which will not be unreasonably withheld.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HEXGRID CLOUD AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND INFRASTRUCTURE PARTNERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THE SERVICES.

These exclusions include, where legally permitted:

• Loss of anticipated profits or revenue.
• Loss of business opportunities.
• Business interruption.
• Loss of goodwill.
• Loss of anticipated savings.
• Indirect losses arising from data corruption or loss.
• Indirect losses arising from third-party model failures.
• Indirect losses arising from Customer-selected workflows.

To the maximum extent permitted by applicable law, HexGrid Cloud's total aggregate liability arising from or relating to the Services, whether in contract, tort, or another legal theory, shall not exceed the greater of:

• USD $100; or
• The total fees paid by the Customer to HexGrid Cloud for the affected Services during the three months immediately preceding the event giving rise to the claim.

This limitation applies to the aggregate of all claims arising from the relevant event or related events.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, death or personal injury where exclusion is prohibited, or any other liability that cannot lawfully be excluded or limited.

Nothing in this section limits non-waivable statutory rights or remedies.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

Except where expressly stated in a separate written agreement or required by law, HexGrid Cloud disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

HexGrid Cloud does not guarantee that:

• The Services will operate without interruption.
• Every deployment will succeed.
• Every model will work with every managed workspace configuration.
• Third-party repositories will remain accessible.
• Model outputs will be accurate or legally compliant.
• Third-party software will be free from vulnerabilities.
• Inference or workspace performance will be identical across workloads.
• Model installations will remain compatible following third-party software updates.

These disclaimers do not override express contractual commitments or statutory warranties that cannot legally be disclaimed.

HexGrid Cloud operates managed AI applications that depend on computing providers, networks, storage, third-party model repositories, and other technical suppliers.

Service availability and performance may be affected by hardware incidents, network failures, provider outages, maintenance, third-party API changes, model incompatibilities, security events, or events outside reasonable operational control.

Unless separately agreed in writing, we do not guarantee a particular uptime percentage, response time, output quality, or service-level credit. Any separately offered service-level commitment will govern where applicable.

We may perform maintenance, security updates, workspace migrations, and service changes as reasonably necessary, subject to applicable law and contractual commitments.

18.1 Customer Data

Customers are responsible for maintaining appropriate backups of their models, datasets, configuration files, workflows, generated outputs, and other important data.

18.2 Persistent Storage

Where persistent storage is available, its capacity, availability, and retention remain subject to applicable service configurations and published policies.

18.3 Data Loss

HexGrid Cloud does not guarantee indefinite preservation of Customer Content or recovery from every hardware, software, or operational failure.

This disclaimer does not exclude liability for HexGrid Cloud's failure to comply with applicable legal or express contractual obligations.

18.4 Data Following Termination

Following termination or expiration of an applicable retention period, Customer data may be deleted or made inaccessible in accordance with published policies and applicable law.

Customers are responsible for exporting required information before the applicable deletion deadline.

HexGrid Cloud processes personal information in accordance with its Privacy Policy and applicable data protection laws.

Depending on the Services used, information processed may include:

• Account information.
• Billing and payment records.
• Deployment metadata.
• Authentication credentials.
• Managed workspace and API usage information.
• Security and access logs.
• Customer-provided data.

Where HexGrid Cloud processes personal data on behalf of a business Customer, a separate Data Processing Agreement may be required.

Customers are responsible for ensuring they have the necessary lawful basis and permissions to upload or process personal data within their workloads.

HexGrid Cloud remains responsible for privacy, security, and data protection obligations applicable to its own processing activities.

HexGrid Cloud may integrate with independently operated services such as Hugging Face, Civitai, GitHub, model repositories, and infrastructure providers.

These services operate under their own technical requirements, licensing arrangements, and terms.

HexGrid Cloud does not control independent changes to third-party services, including:

• Repository availability.
• Model removals.
• Authentication requirements.
• Access restrictions.
• API modifications.
• Licensing changes.

Customers are responsible for complying with applicable third-party terms.

HexGrid Cloud may modify or discontinue integrations where continued operation becomes technically, legally, or commercially impracticable.

HexGrid Cloud may restrict, suspend, or terminate access when reasonably necessary because of material Terms violations, prohibited NSFW content, illegal or abusive conduct, fraud, chargebacks or nonpayment, security threats, rights-holder complaints, legal obligations, or interference with the Services.

We may disable a specific model, node, workflow, private ComfyUI workspace, or API key rather than the entire account where appropriate. Serious violations may require immediate action without advance notice to the extent permitted by law.

When appropriate and lawful, we may provide notice or an opportunity to remedy a violation. Customers may discontinue use and request account closure using the applicable process.

Termination does not erase valid charges incurred before termination. Unused Purchased Credits are handled under Sections 7 and 8 and applicable law. Promotional Credits may be canceled or expire according to their stated terms, where lawful.

We may retain or delete Customer Content following account closure in accordance with the Privacy Policy, published retention terms, and legal obligations.

Customers must comply with laws and regulations applicable to their activities.

This includes laws concerning:

• Intellectual property.
• Privacy and data protection.
• Cybersecurity.
• Export controls and sanctions.
• Artificial intelligence.
• Digital content.
• Consumer protection.
• Fraud and financial crime.

Customers are responsible for determining whether their selected models, workloads, and intended applications are lawful in relevant jurisdictions.

HexGrid Cloud will comply with legal obligations applicable to its own operations.

HexGrid Cloud may update these Terms to reflect changes in its Services, technical functionality, regulatory requirements, security practices, or operational processes.

Revised Terms will be published at https://hexgrid.cloud/terms-conditions.

Material changes will be communicated as required by applicable law.

Changes will not retroactively remove accrued rights or impose new obligations where doing so is prohibited by law.

Continued use following properly notified changes may constitute acceptance where legally permitted.

24.1 Informal Resolution

Customers are encouraged to contact HexGrid Cloud regarding disputes before initiating formal legal proceedings.

Dispute notices may be submitted to contact@hexgrid.cloud.

The parties agree to attempt good-faith resolution for 30 days following receipt of a written dispute notice, unless immediate legal relief is necessary or applicable law provides otherwise.

24.2 Governing Law

These Terms shall be governed by the laws of India, except where mandatory applicable law requires otherwise.

24.3 Jurisdiction

Subject to mandatory consumer protection rights and other non-waivable jurisdictional rules, courts located in Bengaluru, Indiashall have exclusive jurisdiction over disputes arising from these Terms.

Nothing in this section prevents a party from seeking urgent legal relief where permitted by law.

Neither party shall be responsible for delays or failures caused by events beyond its reasonable control, except for payment obligations already accrued and obligations that cannot legally be excused.

Such events may include natural disasters, armed conflicts, major network failures, widespread power outages, government restrictions, and other extraordinary circumstances.

The affected party must take reasonable steps to mitigate the consequences of such events.

26.1 Entire Agreement

These Terms, together with the Privacy Policy and any applicable written service agreement, constitute the agreement governing use of the Services.

26.2 Severability

If any provision is found invalid or unenforceable, the remaining provisions shall remain effective to the extent legally permitted.

26.3 No Waiver

Failure to enforce any provision does not constitute a waiver of the right to enforce it later.

26.4 Assignment

Customers may not assign their rights or obligations without prior written consent, except where applicable law permits otherwise.

26.5 Independent Parties

HexGrid Cloud and its Customers are independent contracting parties.

Nothing in these Terms creates a partnership, joint venture, employment relationship, or general agency relationship.

26.6 Survival

Provisions concerning accrued payment obligations, intellectual property, indemnification, limitations of liability, dispute resolution, and other provisions intended by their nature to survive shall remain effective following termination, to the extent permitted by law.

For questions regarding these Terms and Conditions, AI service billing, model deployments, intellectual property complaints, or other legal matters, please contact HexGrid Cloud.

By using HexGrid Cloud, the Customer acknowledges and agrees that:

1. HexGrid Cloud provides managed ComfyUI workspaces and model inference APIs, not standalone raw GPU rental or unrestricted server administration.
2. Customers may install supported models and custom nodes but remain subject to platform security and content rules.
3. Third-party models, code, repositories, and datasets remain subject to applicable licenses and required permissions.
4. HexGrid Credits may only be spent on eligible services offered through HexGrid.cloud; they are not cash, are not transferable, and cannot be withdrawn or spent with third parties, except where mandatory law requires otherwise.
5. Creation, uploading, processing, or distribution of NSFW content is prohibited, even inside private workspaces.
6. Using the Services for any illegal activity, including enabling or facilitating unlawful conduct, is prohibited.
7. Usage fees, refunds, Purchased Credits, and Promotional Credits are governed by Sections 7 and 8.
8. HexGrid Cloud may enforce these rules and suspend accounts, subject to applicable law and any non-waivable consumer rights.
9. The warranties, liability limitations, and other provisions of these Terms apply as stated, subject to applicable law.

BY ACCESSING OR USING THE SERVICES, THE CUSTOMER CONFIRMS ACCEPTANCE OF THESE TERMS AND CONDITIONS.